FAQs

Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.

Frequently Asked Questions

Questions About our Key Media?
​​​​​​​We have Answers!

Where are Key Media designers located?

We recruit talent from over 20 countries throughout Asia, Europe, Australia, and North & South America to meet our customer's diverse design needs. Our members are all full-time employees with competitive salaries and benefits.

How quick is Key Media turnaround time?

Marketer and Agency plans will give you same day turnaround. However, complex tasks such as custom illustrations, web/app, landing pages, infographics, multi-page booklets, and pitch decks can take more time. Most simple revisions can be completed within one day.

How many hours a month will my designer work?

Key Media doesn't bill by the hour. Our fixed-rate billing model gives you unlimited design projects done without limitations. Create a project, and we'll match you with a designer instantly. As soon as a project is marked for completion, we'll start the project assignment the same day.

How many designs can I get in a month?

Key Media offers industry-leading speed without compromising quality. The amount of designs we can complete for you each month depends on the project's complexity and your responsiveness to questions and feedback.

How do revisions work?

Leaving revisions is simple with Key Media. Our "Point & Click" tool lets you mark corrections directly on the design. No more messy screenshots or fumbling to describe your edits.

What happens if I don't like my design?

If a design isn't perfect yet, mark your corrections directly on the design using our "Point & Click" tool. Your designer will be notified and make the adjustments promptly. Every project comes with unlimited revisions, so we won't rest until you're delighted.

What happens if I don't like my design?

We primarily use Adobe products. For presentations, we may use Google Slides.

What does unlimited graphic design mean?

Unlimited graphic design means you don't have to pay hourly or per project. Create as many design projects as you need, and we'll complete them in your set order. Once a project is completed, we'll start the next in your queue same-day.

What is the max amount of updates I can expect in one day?

You should expect daily output delivery on revisions and a maximum of 48 hours for any new project. Delivery ultimately depends on the complexity of the designs in your queue and your project descriptions. We recommend submitting as many examples as possible for our team to understand your request.